AQ999 Casino Terms & Conditions — Complete User Guide

1 General Rules

By accessing and using the AQ999 Casino website and services, you are deemed to have accepted all of these terms and conditions. These terms constitute a legally binding agreement between AQ999 Casino and its users.

These terms and conditions may be updated from time to time. We will notify you of any changes via your registered email or through a notice on the platform. Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.

These Terms are available in both Bengali and English. In the event of any conflict, the English version shall prevail.

2 Account Registration & Eligibility

To register and use an account at AQ999 Casino, you must meet the following requirements:

• You must be at least 18 years of age. Account creation or gameplay by minors is strictly prohibited.
• Each individual may hold only one account. Creating multiple accounts will result in all accounts being closed and funds may be forfeited.
• All information provided at registration must be accurate, complete, and up to date. Providing false information may result in account termination.
• Keeping your account password confidential is your responsibility. You must not allow any third party to access your account.
• If you notice any suspicious activity or potential security breach on your account, notify AQ999 Casino immediately.

3 Deposit & Payment Policy

The following rules apply when depositing funds at AQ999 Casino:

• Minimum Deposit: ৳100 (one hundred BDT).
• Accepted Payment Methods: Mobile Pay, Nagad, Rocket, Upay, and bank transfer.
• Deposits are generally processed instantly. Bank transfers may take 1–3 business days.
• All deposits must be made from the member's own account or payment method. Deposits from third parties are not accepted.
• AQ999 Casino is not liable for technical issues that occur during a transaction. However, if you report a problem with supporting evidence, we will do our best to assist you.

4 Withdrawal Policy

The following conditions apply when withdrawing funds from AQ999 Casino:

• Minimum Withdrawal: ৳500.
• Processing Time: Mobile Pay/Nagad — 2 to 6 hours; Bank Transfer — 1 to 3 business days.
• Withdrawals must be made through the same method used for the original deposit.
• Withdrawals of ৳10,000 or more will not be processed until KYC verification is complete.
• AQ999 Casino reserves the right to suspend withdrawals and conduct an investigation in the event of unusual or suspicious activity.
• Withdrawals cannot be made directly from a bonus balance. Winnings derived from bonuses are subject to wagering requirements before they can be withdrawn.

5 Bonus & Promotion Terms

AQ999 Casino offers a variety of bonuses and promotions. Each offer comes with its own terms and conditions, which are clearly stated on the offer page.

• Welcome Bonus: New members may receive a bonus on their first deposit. To withdraw winnings from this bonus, a specific wagering requirement (typically 20x to 30x) must be met.
• Cashback Bonus: Weekly or monthly cashback may be granted with little to no wagering requirements. See the promotions page for full details.
• Referral Bonus: Referring a friend earns a bonus for both of you, provided the referred person is verified and completes their first deposit.
• Any attempt to claim bonuses through multiple accounts will result in all bonuses being forfeited.
• AQ999 Casino reserves the right to modify or cancel any bonus offer at any time.

6 Gaming Rules & Fair Play

AQ999 Casino is committed to ensuring fair and transparent gaming across all games.

• All games at AQ999 Casino use certified RNG (Random Number Generator) technology, ensuring every outcome is entirely random and not predetermined.
• Live dealers in Live Casino games are internationally trained and subject to regular monitoring.
• The RTP (Return to Player) rate for each game is displayed on the game page.
• If a game result is left undetermined due to a technical error or system failure, AQ999 Casino reserves the right to void that round and refund the bet amount.
• In the event of a programming error or abnormal winnings in any game, AQ999 Casino reserves the right to suspend that payout and conduct an investigation.

7 Prohibited Activities

The following activities are strictly prohibited on AQ999 Casino and may result in account closure and forfeiture of funds:

• Creating or operating multiple accounts.
• Using fraudulent identity or payment information.
• Manipulating the platform to abuse bonuses.
• Using automated bots, software, or artificial intelligence to play games.
• Operating multiple accounts from the same network or device.
• Using AQ999 Casino for money laundering or any other illegal financial activity.
• Attempting to interfere with or hack the platform's security systems.
• Colluding with other members to place bets.

8 Account Suspension & Closure

AQ999 Casino reserves the right to temporarily or permanently close any account under the following circumstances:

• Any breach of these Terms & Conditions.
• Providing false identity or fraudulent information.
• Suspicious or fraudulent activity.
• By court order or for legal reasons.
• At the member's own request (self-exclusion).

If a valid balance exists at the time of account closure, the member will be given the opportunity to withdraw, except in cases of fraud. To dispute an account closure, email support@aq999casino.biz.

9 Responsible Gaming Policy

AQ999 Casino believes gaming should be a source of entertainment, not addiction. We are committed to actively promoting responsible gaming.

• Deposit Limit: Members can set their own daily, weekly, or monthly deposit limits.
• Session Timer: You can enable reminders that let you know how long you've been playing in a single session.
• Self-Exclusion: From 24 hours to permanent — you may suspend your account for any duration you choose.
• Reality Check: You'll receive periodic reminders showing how long you've been playing.

If you find it difficult to control your gaming, please contact our support team immediately. For more information, visit our Responsible Gaming page.

10 Privacy & Data Protection

AQ999 Casino takes the privacy of your personal information very seriously.

• Information provided during registration will be used solely for account management, payment processing, and legal compliance.
• Your personal information will not be shared with third parties without your consent, except where required by law.
• AQ999 Casino uses 256-bit SSL encryption to keep all data secure.
• To learn more about our cookie policy, please Privacy Policy Read.

11 Dispute Resolution

If you have a dispute with AQ999 Casino, please follow the steps below:

1. Step One: Email us at support@aq999casino.biz with full details. We will respond within 48 hours.
2. Step Two: If your issue remains unresolved, you may request to speak with a Senior Support Manager via live chat.
3. Step Three: If the matter remains unresolved, you may escalate the dispute through AQ999 Casino's licensing authority.

Continuing to use your account during a dispute may complicate the situation. The relevant balance may be frozen while an investigation is ongoing.

12 Changes to Terms & Contact

AQ999 Casino reserves the right to amend these Terms & Conditions, in whole or in part, at any time.

• For significant changes, members will be notified at least 7 days in advance via their registered email and a platform notice.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not wish to accept the updated terms, you will have the option to withdraw your funds before your account is closed.

These Terms & Conditions were last updated in January 2026.