AQ999 Casino Privacy Policy — Our Commitment to Protecting Your Data

1Introduction

AQ999 Casino takes your privacy seriously. Our Privacy Policy explains what information we collect when you use the AQ999 Casino website or app, why we collect it, and how it is used.

This Privacy Policy applies to all AQ999 Casino services — from browsing the website and registering an account, to playing games, processing payments, and contacting customer support.

We believe every member's personal data belongs to them. AQ999 Casino uses that data solely to improve our services — it is never sold or misused.

2What Information We Collect

AQ999 Casino collects the following types of information:

A. Information You Provide Directly

• Full Name, Date of Birth & Gender
• Mobile number & email address
• Residential address
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Pay/Nagad number, bank account)

B. Automatically Collected

• IP Address & Device Type
• Browser type & version
• Pages visited and time spent on the platform
• Game History & Betting Patterns
• Login time, date & location

C. Received from Third Parties

• Transaction confirmation data from payment processors
• Identity verification data from KYC verification services
• Risk assessment data from fraud prevention services

3Purpose of Data Use

AQ999 Casino uses your information for the following purposes:

You can unsubscribe from marketing emails or messages at any time. Update your preferences via Account Settings or by emailing support@aq999casino.biz.

4Data Sharing Policy

AQ999 Casino does not sell your personal data. However, information may be shared with third parties in certain circumstances:

• Payment Processors: Payment providers including Mobile Pay, Nagad, and Rocket receive the information needed to verify transactions. Each operates under its own privacy policy.
• KYC Verification Services: You may be required to present relevant documents to a licensed verification authority to confirm your identity.
• Legal Authorities: We may be required to disclose information pursuant to a court order or government directive.
• Business Successors: In the event of a merger or acquisition, the new owner will be bound by this Privacy Policy.

5Cookie Policy

The AQ999 Casino website uses cookies and similar technologies. Cookies are small text files stored on your device.

Cookie Types:

• Essential Cookies: Required for core website functionality. Manages login sessions and security protection. These cannot be disabled.
• Functional Cookies: Helps remember your language preference and theme settings. These are optional.
• Analytics Cookies: To understand which pages are visited most. Does not identify individuals. Optional.
• Marketing Cookies: Used to show relevant offers based on your interests. Entirely optional.

A cookie consent popup will appear on your first visit. You can accept or decline optional cookies. To change your preferences later, contact our support team.

6Data Retention Period

AQ999 Casino does not retain your data longer than necessary. Retention periods by data type:

• Account Information: For the duration of your active account and 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction, in accordance with tax and financial regulations.
• KYC Documents: 5 years from the date of verification.
• Customer Support Conversations: 2 years after the issue is resolved.
• Marketing Preferences: Deleted immediately upon unsubscribing.

Once the designated retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified.

7Your Rights

As an AQ999 Casino member, you have the following rights over your personal data:

• Right to Know: You may request to know what personal data we hold about you.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Portability: You may request your data in a machine-readable format.
• Right to Object: You may object to your data being used for marketing purposes.

8Privacy of Minors

AQ999 Casino strictly does not provide services to anyone under the age of 18. Collecting data from minors is against our policy.

If a minor is found to have registered using a false age, the account will be closed immediately, all collected data will be deleted, and any related transactions will be reversed.

If a parent or guardian believes their child is using AQ999 Casino, please contact us immediately.

9Security Measures

AQ999 Casino has implemented industry-standard technical and organizational measures to protect your data:

• 256-Bit SSL/TLS Encryption: All data transmissions are secured.
• Encrypted Database: Stored data is also kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security for account logins.
• Regular Penetration Testing: External security experts conduct regular system audits.
• Restricted Access Policy: Only authorized personnel can access data on a need-to-know basis.
• 24/7 System Monitoring: Any unusual activity is detected immediately.

Please note that no internet transmission can be guaranteed 100% secure. Keep your password strong and never share it with anyone.

10Policy Changes

AQ999 Casino may update this Privacy Policy as needed. In the event of any changes:

• You will be notified at your registered email address at least 15 days before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• A banner notice will be displayed on the platform for major changes.

Continued use of AQ999 Casino after any changes takes effect will be considered acceptance of the updated Privacy Policy. If you object to the new policy, you will have the opportunity to download your data before closing your account.

11Contact & Complaints

For any privacy-related questions, concerns, or complaints:

• Email: support@aq999casino.biz
• Live Chat: Click the chat icon in the bottom corner of the platform (available 24/7)
• Help Center: Help Centre Visit the page for detailed FAQs

We take all privacy-related requests seriously and aim to provide an initial response within 48 hours.